Phone.com's Virtual VoiceMail Transcription Saves Customer from Fraud

By Robbie Pleasant, TMCnet Contributor

It is a regrettable truth that phones are still imperfect. Signals can be blocked, calls dropped, and for me, sometimes my phone just decides not to ring. However, for every problem, there is a solution. For example, Phone.com’s VoiceMail transcription service can help catch any important missed calls, such as with the case of Stuart Zipper.

In Zipper’s case, his credit card number was stolen, and a small charge was made on it, alerting Visa’s security team. The call reached his home office phone, but he was out, so with Phone.com’s (News - Alert) “follow me” feature, it was sent to his cell phone, which didn’t receive the call. Instead of going to his cell phone’s voicemail, though, it went to Phone.com’s VoiceMail transcription service, which recorded the message, transcribed it, and sent a copy to his email, which let him access and respond to it quickly.

“If it wasn’t for Phone.com’s VoiceMail transcription service my entire checking account could have been emptied out,” Zipper wrote.

Recently, a study revealed that people have been leaving and listening to voicemail messages far less than they have in previous years, due to a variety of reasons, such as caller ID and instant messaging. Fortunately, messages can still be received, just in different forms. In this case, the voicemail transcription proved essential, saving Stuart from credit card theft before it cost him badly.

There are other reasons that voicemail transcription is often more convenient than regular voicemail, such as being able to skim through messages and save important information without having to find something to write on, re-listen to the message, and copy it down. In this case, however, it proved a vital tool for helping someone get his vital messages instantly, in spite of a lack of reception, and saved him from losing most all of his money. Good job, Phone.com.

To find out more about Joel Maloff (News - Alert) and Phone.com, visit the company at ITEXPO. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. Maloff is speaking during “Selling VoIP and Unified Communications via Channel Partners”. For more information on ITEXPO, click here.

Edited by Amanda Ciccatelli