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October 18, 2012Phone.com's New Software Turns Laptops into Virtual Office Phones
By Ed Silverstein, TMCnet Contributor
“We wanted to create a situation where the customer can take the office to wherever their workplace is located whether it’s traveling overseas, working outside the office … and so on. This way wherever your laptop is, your office is,” Alon Cohen (News - Alert), executive vice president and CTO of Phone.com, told TMCnet.
The offering also goes beyond options like a voice or video-enabled messenger program.
“What Communicator does is [it] turns your computer into an extension of your small business phone system,” industry analyst Stuart Zipper added in a Phone.com blog post. “What it means is that you can be sitting in a hotel room in Paris, connected to the Internet, and have an extension of your office phone system right there with you. All the so-called ‘free’ VoIP apps can’t provide you with that.”
An added plus for small businesses is that callers do not know you are not in the office – but can still reach you. It allows users to access an address book, call logs and inbox. Communicator software requires a Virtual Office plan with a Communicator extension, the company said on its website.
In addition, Communicator is just software so there is no need for complex or time-consuming assembly of hardware. It also lets users employ a Bluetooth headset. And it can be used on a desktop computer.
Communicator also supports video. "Communicator allows Phone.com customers to quickly and easily add real-time video calling to their communications tools without the need for expensive telephones or video systems," Ari Rabban (News - Alert), Phone.com co-founder and CEO, said in a statement carried by TMCnet.
Some of the system requirements include Intel (News - Alert) Pentium 4 2.4GHz or the equivalent, with the optimal being Intel Core 2 Duo or the equivalent, and video card with DirectX 9.0c support. For video, Intel Core 2 Duo 3.0GHz or the equivalent, or a triple- or quad-core processor are recommended. Video card with DirectX 9.0c support is also recommended. The minimum memory is 1GB RAM (News - Alert), with the optimal being 2GB RAM. Communicator software is a Windows and Mac OS X application.
Edited by Amanda Ciccatelli
Phone.com Transforms Small Businesses Using VoIP and the Cloud : TMC podcast with Joel Maloff, vice president of Channel Development at Phone.com, about how to transform SMBs using VoIP and the cloud.
Changing the User Experience with HD Voice: There's lots of buzz about high definition voice, but what does it all really mean? TMCnet spoke with Alon Cohen, chief technology officer for Phone.com, a hosted IP-PBX and virtual office provider, about HD Voice and how and why it enhances the user experience. The podcast also features two examples showcasing the audio quality difference when using HD voice.
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