Virtual Office Featured Article
July 24, 2009The Benefits of a Virtual Office
By Jessica Kostek, TMCnet Channel Editor
Owning a small- or medium-sized business can be overwhelming at times. That’s why business owners are always looking for ways to make their everyday tasks simpler. With Phone.com’s Virtual Office, businesses can extend their customer base and not bust their wallets.
Livingston, N.J.-based Phone.com provides U.S. customers many advantages with its Virtual Office. One such ability is to obtain a local phone number in nations around the world. According to one industry site, Global/International Numbers can change the way international business is conducted and creates an impression for businesses by having a real International business and a genuine global company with local offices throughout the world.
Phone.com, can also connect business even when they are closed. Owners and employees can listen, view, play and call back voicemails. There is also a click-to-call me options that allows customers easy access to the business Web site by letting them call directly from a blog or e-mail. Simply embed code on the Web page or e-mail.
A free service Phone.com’s (News - Alert) Virtual Office has is “Chat Calls.” A chat call is a personalized audio message that can be sent to customers announcing, for example, a special sales offer. Chat Calls can be sent via text or voice message from a browser as a phone call.
Another is Internet Fax both inbound and outbound. Send and receive faxes on the virtual office number or have faxes converted into PDF files and stored onto Phone.com’s Virtual Office online account. There is also the capability to have Internet faxes forwarded to an e-mail account.
Text Voicemail is another great option for SMBs. Text Voicemail puts to text voicemail that was received and sends it as a text or fax. With Phone.com, a business gets a Text Voicemail service with the ability to read voicemail rather than listen to the actual message.
With a small extra charge per message, users will find that text voicemail is an inexpensive way to receive voicemail information quickly and efficiently.
Phone.com also allows companies to promote its products and services by providing Message on Hold Custom Plans. While a customer is on the phone, keep them informed with specials, discounts or announcements that are recorded by their professional voiceover team or by an employee.
To learn more about this exiting product visit Phone.com’s Web site or check out their channel, Virtual Office, on TMCnet.
Jessica Kostek is a channel editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Jessica’s articles, please visit her columnist page.
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