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 Put the Office in Your iPhone
The modern day office relies heavily on mobility, and with the BYOD trend gaining momentum, it has become a common practice for businesses to integrate their employees personal mobile devices into their corporate infrastructure. However, with all of the technologies and apps available users can actually take every function of an office and dump it right into their iPhone or iPad, essentially replacing the need for a physical workplace.
5/17/2013
- Phone.com Expands Opportunities for Canada and Puerto Rico to have Virtual Offices
Phone.com, a provider of Voice over Internet Protocol (VoIP) based phone services for small businesses, announced that it has made enhancements to its local telephone number service availability in Canada and Puerto Rico. The new service now allows businesses to include SMS and fax in Canada and fax in Puerto Rico and can help businesses expand the pools of numbers available to them.
5/8/2013
- SIP Trunking, Disaster Recovery and Business Continuity
As most of us are now aware, SIP trunking is a great technology for reducing costs associated with traditional landline telco circuits. Rather than paying for a PRI and only using a portion of the available channels, SIP trunking allows businesses to acquire just what is needed and pay only for the anticipated number of concurrent calls. All of this is great news for businesses but there is an underlying inherency within SIP trunking that makes it even more compelling especially in light of natural and manmade disasters. SIP trunking offers exceptional resiliency in the event of disasters and should be seriously considered as an important component in organization disaster recovery and business continuity (DR/BC) planning.
5/7/2013
- Predicting POTS' Path: Part Three
Despite the widespread estimates of just how seriously VoIP services will impact the revenues of traditional landline, and even wireless providers. Research house Ovum, for instance, last year predicted that VoIP will cost the traditional telcos $479 billion in revenue by 2020. That represents 6.9 percent of the voice market, which isn't bad for a brand new technology battling to take over from a century old embedded technology. Now Ovum doesn't expect traditional landlines to simply disappear, but it expects landline revenues to slide by a compound 2.4 percent per year going to 2020.
5/6/2013
- Create Your Own Virtual Career
The opportunity to create an office from your home or mobile device businesses gives more users the ability to work remotely. The most recent company to make headlines is the Russian start-up Workle, which has created a platform that allows Russian citizens to work from home.
4/30/2013
- Predicting POTS Path: Part One
In my daily wanderings around the Internet I read a little opinion piece by a young journalist in which he predicted that "plain old telephone service," or POTS for short, isn't going to go away any time soon. POTS is, of course, the old switched phone network which VoIP service is rapidly replacing for both business and residential use.
4/29/2013
- Predicting POTS' Path: Part Two
Despite the widespread estimates of just how seriously VoIP services will impact the revenues of traditional landline, and even wireless providers. Research house Ovum, for instance, last year predicted that VoIP will cost the traditional telcos $479 billion in revenue by 2020. That represents 6.9 percent of the voice market, which isn't bad for a brand new technology battling to take over from a century old embedded technology. Now Ovum doesn't expect traditional landlines to simply disappear, but it expects landline revenues to slide by a compound 2.4 percent per year going to 2020.
4/29/2013
- The Modern Day Virtual Office
The virtual office has begun to take over work environments thanks to trends like bring your own device and new technologies in the digital space. But just how important is it for businesses to have such virtual capabilities?
4/24/2013
- How to Make the #CustomerService100 with Phone.com
"Customer experience" is the most important part of a business that revolves around services, because without satisfied consumers a company would not be able to become successful, or even survive. As social media continues to make headway in industries of all kinds, it has also added another layer of customer experience that organizations must address.
4/18/2013
- Virtual Office: Green is a Go at Home, but Not in the Workplace
TeamViewer, a proprietary computer software package for remote control, desktop sharing, online meetings, Web conferencing and file transfer between computers, released the findings of its Telecommuting for Earth report. Inspired by the upcoming Earth Day, the survey, conducted online by uSamp, researched 500 American adult office workers to determine the environmental impact of working from home.
4/17/2013
- Phone.com Poised for Growth with New Funding and New Headquarters
Companies seeking to leverage the technologies available today to support the virtual office may be very familiar with the virtues of Phone.com. The company has long supported online operations by providing virtual phone numbers and a full array of features to enable next generation communications. Now the company has announced a new location for its corporate headquarters.
4/12/2013
- FTC Names the Winners of Robocaller Blocking Contest
There are few things more annoying than robocalls. When you answer a phone, the last thing you want to hear is an automated recording telling you to vote this way, or donate to some cause; it's all a real nuisance. Many are even using VoIP technology to get around "Do Not Call" lists and laws. However, the Federal Trade Commission hates them as much as anyone else and recently created a contest to find the best solutions to stop them.
4/12/2013
- Blue Square Offers Customized Virtual Offices
Business in need of virtual offices and call services can now get ones designed specifically for their needs, thanks to Blue Square Virtual Offices. The company is among Scotland's market leaders in virtual offices, call answering, and business address services, and is now providing services tailored to each customer's individual needs.
4/12/2013
- How Phone.com Just Got a Little Better
Are you one of the growing number of professionals that continues to find yourself on the go? Do you often have to call into the office to retrieve your voicemail, returning calls at your earliest convenience? Would it make your life easier if the calls came directly to you by way or text message or e-mail?
4/2/2013
- SXSW a Big Success for Phone.com
The technology industry just saw one of the biggest annual events in Austin, Texas. SXSW brought together film, music and interactive from March 7-11. SXSW brings together technology leaders and thinkers for a few days of what's going on in tech, and virtual office provider Phone.com participated at this year's conference with its venture capital firm, ffVC.
4/1/2013
- Phone.com Closes $2 Million Round Led by ff Venture Capital, NJEDA
Phone.com, Inc., a cloud-based phone company focused on small business and entrepreneurs, has recently closed an investment from ff Venture Capital to propel the company's continued growth. Additionally, the New Jersey Economic Development Authority (NJEDA) has also awarded the company an investment of $2 million.
3/26/2013
- Will the FCC Allow VoIP Providers Direct Access to Phone Numbers?
The hype that tends to surround the latest innovations in communications can sometimes forget the boring details on the backside, such as the access VoIP providers need to effectively compete in the market. VoIP providers are vying to compete with legacy phone companies to serve both residential and commercial customers.
3/25/2013
- Truphone Brings VoIP to Mobile
As mobile phone usage starts to take the place of its landline counterpart, consumers are in search of inexpensive ways to communicate with friends and relatives across the globe. With VoIP being the global phenomenon that it is, text messaging and long-distance calls have seen a decrease over mobile networks as VoIP services are more easily available. Network providers are in constant battle to compete with consumer's attraction to VoIP's smart costs.
3/22/2013
- Customer Service is Key to Phone.com's Success
The desire to create and grow a business, no matter the size, requires a combination of character, talent, vision, energy and timing. One entrepreneur who had just the right mix, CEO Ari Rabban and his partners Brian Scott and Michel Mann, created a successful 21st century phone company, Phone.com, but Rabban had one special ingredient: exceptional customer service.
3/22/2013
- Large VoIP Installations Inspire Confidence in the Technology in Smaller Companies
While voice over IP, or VoIP, telephone installations are often portrayed as a way to provide small businesses with big company functionality and flexibility they may never have been able to otherwise afford, it's easy to forget that many of the largest organizations have found benefits in voice over IP telephone solutions. One of those large organizations that has found success with VoIP includes the U.S. military.
3/21/2013
- Voice Transcription - A Virtual Office Perk
Voicemail is a wonderful thing - if you have time to stop and listen to your messages. And, if you're traveling abroad, you may be faced with substantial roaming charges that rapidly increase the cost of doing business on the go. With the capabilities of the virtual office, however, you may just find that the tools available can streamline communications in a whole new way.
3/21/2013
- What Does Your Brand Say About You?
No matter what business you're in, competition can be fierce. Given the cutthroat nature of business rivalry, it is crucially important for businesses to understand their brand and how it is communicated to the public. How a brand looks and what it says is the first deciding factor of the success of a product or service and sets any company apart from the opposition.
3/14/2013
- Is Hosted PBX the New Norm?
Telecommunications has been in a constant state of flux since the inception of IP. Telecom in general has had marked improvements over the years, and as Internet connections improve, IP is encroaching on traditional phone services, even some of the not-so-traditional ones. Despite its stance in telecommunications, the PBX is on the decline, or so says a recent post from virtual office provider, Phone.com.
3/7/2013
- Bandwidth Benefits for Cable and VoIP
What is the future in television? People talk about 3D TVs or televisions so big they take a wall, but what matters isn't size or visual flair alone. Nor is it in purely the content (as much as good shows are essential to the viewing experience, history has shown that people will still watch crap), but rather the delivery. Yes, what the cable industry needs is the best broadband network available, and everything else comes second.
3/4/2013
- Yahoo Explains its Telecommuting Ban
You might have heard about Yahoo's new policy that bans employees from working remotely. Yes, for all we say about the benefits of telecommuting and working from home, it seems not everyone is on board with the idea.
2/27/2013
- JVM Realty Selects Virtual Office Solution for Increased Efficiency
JVM Realty Corporation has selected Bridgeport Technologies' Virtual Office (BP VO) to be deployed throughout their Oak Brook, IL headquarters and its 26 offices. Virtual Office will enable secure and efficient daily delivery of financial data and tenant occupancy. In addition, BP VO will provide cloud technology and remote access to office files, email and shared documents via Internet-enabled devices.
2/25/2013
- Phablet: The Fusion of Phone and Tablet
There's an interesting pattern with technology. First, we try to make it as small as possible. Then, we make it larger again. This is the case with smartphones now, which have been sufficiently compressed to pocket size, and are now getting larger screens.
2/25/2013
- Phone.com and Bluefin Bring Merchant and Phone Services to Small Business Customers
Bluefin Payment Systems and Phone.com, a provider of U.S.-based VoIP and cloud-based telephony services, have decided to work together to give their customers more. This strategic new partnership will make the Bluefin payment gateway available to Phone.com's customer base and enhanced cloud-based telephone services from Phone.com available to Bluefin's customers.
2/21/2013
- TheDigest.com Lists Benefits of VoIP this President's Day
Voice over Internet Protocol is a cutting edge technology that offers low-cost telephony to connect users within and outside the country. In addition to delivering simple voice call services, VoIP also offers benefits such as virtual office, VoIP call center, virtual PBX and more.
2/19/2013
- For Small Businesses, Virtual Office Numbers Don't Have to be Costly
Our planet may be quite vast, but thanks to technology, businesses of all sizes can expand on the global level without the need of a physical presence. Virtualization has lent its hand in getting even the small business guys up and running internationally. Because the technology has come a long way, said small business guys don't have to pay big business guy prices for their virtual office setup; global numbers can actually be quite affordable.
2/14/2013
- Phone.com's Customer Service is Magic
Many businesses have taken steps to help the customers as best they can without actually being there to help them. Whether it's through online forms, automated phone menus, or any other means, it distances the customer when all they want is to speak with someone. When that happens, one must remember the importance of each customer experience.
2/11/2013
- AT&T's Project Velocity IP Plan to Fill in the Blanks for Rural Broadband Coverage
A few weeks ago at the Citi Global Internet, Media & Telecommunications Conference held in Las Vegas, AT&T's senior EVP of AT&T technology and network operations, John Donovan, discussed ways that the company plans to widen its broadband delivery by including LTE and increased Wi-Fi. LTE, sometimes known as 4G LTE, is a standard for wireless communication of high-speed data for mobile phones and data terminals.
2/7/2013
- BlackBerry 10: Now with VoIP
BlackBerry 10 is on its way, and the Internet is abuzz with rumors and guesswork. Recently, word is that the BlackBerry 10 platform will support VoIP, leading many developers of VoIP applications to get to work on versions of their applications for the upcoming device.
2/4/2013
- The Devil is in the Details of Large-Scale SIP Trunking
Did you know that sales of IP Communication are expected to grow significantly over the next few years? In fact, according to Gartner, 1/3 of North American enterprises use SIP trunking today, and that number is expected to grow to 40 percent by 2014.
1/30/2013
- Three Ways Your Laptop Always Has Internet
A friend of mine is a digital nomad. He works entirely from his laptop and doesn't even have a physical office, instead working from coffee shops, airports and the houses of friends he is visiting.
Internet access is the lifeblood of my friend's business activity, so during a recent trip throughout Southeast Asia the first thing he would do in each new country was visit a national wireless provider and determine how he would get mobile internet access in his new country.
1/29/2013
- Make or Break the Customer Experience
There's a common misconception that most companies, when receiving feedback from its customers, tend to brush it aside and not even read it. While I can't speak for every business (and those who do that are making a big mistake), such is not the case for Phone.com's CommunicateBetterBlog.com, which has been showcasing customer feedback and responding to it for "Feedback Week."
1/28/2013
- Phone.com CEO Ari Rabban Brings Entrepreneurial Spirit to StartupCamp
Some say that successful entrepreneurs are born, not made. Others disagree, saying entrepreneurship is a talent that can be learned. The truth of the matter probably lies somewhere between the two. The desire to create and grow a business, no matter the size, requires a combination of character, talent, vision, energy and timing.
1/25/2013
- Phone.com Talks Tech Trends of 2013
These days, when major technology changes take place in the IT space it is not necessarily clear what the implications will be. Organizations tend to have a "wait-and-see" attitude in anticipation of the impact. But, some technology changes offer significant cost savings, improvements to operations, or new ways to tackle business problems. The biggest benefit is the potential that this change will have on the bottom line.
1/23/2013
- Internet-based Fax Services Keeps an Old Technology Relevant
While most of us have written off faxing as a technology that peaked around the time Flock of Seagulls had their first hit on the charts, it's has been hard to get away from completely. While most tech-oriented companies shucked off the need for dedicated fax machines a decade or more ago, other organizations haven't been so quick to eliminate the need for them.
1/15/2013
- VoIP is the Hub of the Virtual Office
The first recognizable VoIP software showed up sometime around 1995 and, since then, it's been a rather growing technology both for residential communications and business communications needs. Now that we're in 2013, VoIP has come a long way. Many businesses have migrated over to a VoIP system for its cost-effective, revenue-generating features, not to mention it has become the keystone to how businesses operate. Effective communication means effective business, so it's no surprise that VoIP has and will continue to see serious growth.
1/14/2013
- What Would Motivate You to Deploy a Cloud-Based Phone Service? A Virtual Office?
The technology advancements in telecommunications and computing have led to a market able to easily support the transition from the traditional office to the virtual office. While this deployment strategy is proving viable for a number of companies, there are still others that prefer the physical office environment that allows for regular customer interaction. Fortunately, such an environment does not require the forfeit of key advancements that can cut communications costs.
1/8/2013
- Phone Power Thinks Ahead of the Next VoIP Innovation
Did you know that by the end of 2013, 79 percent of businesses are predicted to be using VoIP? Companies that have already switched to VoIP have a solid understanding of the cost savings associated with the platform, and have optimized the efficiency and savings of their budgets by replacing their old phone solutions.
1/7/2013
- Tips for Starting a New Business in a Virtual Office
Starting a business is not an overnight endeavor - partnering with the right vendors at the start will help ensure a smooth path toward sustainability, and eventually, growth. Just because you are a small or virtual office doesn't mean you can give the appearance of being a larger organization. For most startups, they are dealing with limited (if any) budgets for their virtual office.
1/4/2013
- Caller Analytics Provides Key Insight into Virtual Office Customers
The first rule of business is knowing your customers. When employees are working in a virtual office, retrieving the data with insight into customers' age, gender, income level and other important statistics can be challenging. Getting to know your customers will make you and your company more prepared to interact with them.
1/2/2013
- Establishing Small Business Credit: A Catch-22
If you're a small business owner, you probably will have faced this conundrum: you worked hard all your life to establish excellent credit, taking care to pay bills on time and be a good credit customer only to find once you opened your business, that doesn't count (or if it does, you may not want it to). Now, of course, it's your business that needs to establish good credit. Of course, without good business credit, no one will loan to you, and without loans to pay on time, you can't build up good credit. It's a Catch-22.
12/28/2012
- Never Lose Touch with Phone.com
Do you know where your phone is? You probably do, since they've become essential for both business and everyday life. So what happens if you lose it? It's not inevitable, but always a possibility. If you do lose your phone, that's not just an expensive piece of equipment, you're also losing contacts, calendars, data, pictures, and more.
12/17/2012
 Phone.com Transforms Small Businesses Using VoIP and the Cloud : TMC podcast with Joel Maloff, vice president of Channel Development at Phone.com, about how to transform SMBs using VoIP and the cloud.
Changing the User Experience with HD Voice: There's lots of buzz about high definition voice, but what does it all really mean? TMCnet spoke with Alon Cohen, chief technology officer for Phone.com, a hosted IP-PBX and virtual office provider, about HD Voice and how and why it enhances the user experience. The podcast also features two examples showcasing the audio quality difference when using HD voice.
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